Contact
One address, one person reading it. No form to fill in, no ticket number.
Email us
Questions about an order, a return, bulk pricing for a school or clinic, or anything else — this is the place. We're a small business, so it's a person writing back, not an automated reply.
We reply within 2 business days. Business days are Monday to Friday, not counting NSW public holidays. If you've written and haven't heard back in that time, it's worth a look in your junk folder before you write again — that's usually where it's gone.
What to include
It saves a round trip if you can tell us:
- your order number, if it's about an order — it's on your Stripe receipt,
- a photo, if something arrived damaged or isn't right,
- rough numbers and a date you need them by, if you're asking about a bulk order.
Returns
We don't publish a return address, because we'd rather know a box is on its way back before it turns up. Email us first and we'll send you the return post details along with what happens next. The policy itself — what's covered, how long you have, and your consumer guarantees on top of it — is on the returns page.
Before you write
Some of it is already answered: what postage costs and how long it takes is on the shipping page, and what we do with your details is on the privacy page. If the answer isn't there, email us anyway.
Last updated 11 August 2026.